Performance

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£5.6m We invested over £5.6m improving and maintaining our homes in 2016/17, including:
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171 Installing over 171 major aids and adaptations to homes
430 Installing 430 new kitchens and 250 new bathrooms
247 247 cyclical decoration works
588 Installing 588 new heating systems Fire Icon
150 150 properties received new windows and doors

Performance against target:

99.9% 99.99% of our homes have a valid Gas Safety Certificate
(our target was 100%)
91.1% 91.1% of customers are happy with our repairs service
(our target was 94%)
- last year was 93.28%
90.35% 90.35% of our customers said they are happy with the services we provide
(our target was 90%)
89.86% 89.86% of our customers are happy with their neighbourhood
(our target was 90%)
7.16% Tenancy turnover during 2016/17 was 7.16%, an improvement from 8.71% last year
(our target was 10%)
Plus Dane works to provide the support that tenants need to maintain their tenancies successfully. Of all new tenancies during the year, 17.2% failed during the first 12 months
(our target aim was 13.5%).
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5,000 We completed over 5,000 new home applications through Help to Buy North West
38 We helped 38 households into home ownership through shared ownership across Merseyside and Cheshire
247 We received 247 antisocial behaviour cases in 2016/17.
100% 100% of ASB cases were responded to within our target times
93 We completed 93 affordable new homes during 2016/17
House Icon 91.86% of our customers are happy with their home
(our target was 90%)
Calendar Icon Our average time to re-let homes was 24.6 days
(our target was 30)
We secured our full allocation bid for in the Homes and Communities Agency’s 2015-2018 Affordable Homes Programme
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